Got a question?

We may have already answered it below with these frequently asked questions:

  • I’ve been furloughed, can I continue to study?

    Yes. We are working with all our employers to ensure that wherever possible you can continue to study. This does have to be authorised by your employer. Please speak with your line manager to confirm, then to your Skills Tutor to discuss your study plan.


    Further guidance can be found below:

    Continuing to Train & Develop During Furlough

  • What happens if I have functional skills exam booked?

    If you have a Computer Based Exam booked, in light of the recent government announcements on social distancing, and alongside our transition to online delivery of our courses, Eden will be suspending all Computer-Based Assessments with effect from Monday 23rd March until further notice.  Please contact your skills tutor for further updates or contact your normal Eden contact.

    We will re-book all exams in the coming months, upon following government guidelines and will be in touch as soon as we have new confirmed dates.

  • Is my study going to be affected by closing centres?

    No. As most of our learning provision is now delivered online, most students will not be impacted by building closures.  For those who do attend a face to face session, these will be transferred online.  Further details about your specific programme can be found with your tutor.

  • Can I continue my studies if I have COVID19?

    Yes. Your current situation will be individual to you.  We advise all learners to continue studying and complete your activities and assessments as you normally would. As all learning materials and tutors are available online, you can continue your studies wherever you may be working/studying.  For some of you, you may have even more time to study over the coming months giving you a great opportunity to get ahead of your studies.

  • Will I still be able to progress with my skills tutor?

    Yes.  Our Skills Tutors are continuing to support you as normal.  Please ensure you attend your scheduled call/meeting as normal and let us know if you need to re-arrange it.

  • Does my 20% off the job training need to be completed weekly?

    No. We are working with your employers to review programmes where we know a whole programme will be affected by Covid-19.  There are various ways you can meet your 20% OTJT, it may be, spread across the month in suitable segments, one day a week, a block of four-five days a month, or you may have a larger chunk nearer the end of your program, after Covid-19 has settled down.  If you meet your 20% OTJT prior to reaching Gateway, it will not have a detrimental effect on your apprenticeship.

  • Who should I contact if I have other questions?

    Please refer to your onboarding paperwork in the first instance or get in touch with your normal contact at Eden. If you are not sure who to contact, please see below:

    General Enquiries – Please contact your Skills Tutor in the first instance.  If you do not have their details, then please e-mail:

    Apprenticeship Programme Enquiries: Please contact your Skills Tutor in the first instance.  If you do not have their details, then please e-mail:

  • How is it delivered?

    What will I do first?

    One of the great things about your Apprenticeship is that it can be tailored to meet your specific needs. Your Learning Consultant will discuss with you your strengths and development needs and you will create a Personal Learning Plan (PLP) with your Learning Consultant which will map out how and when you will achieve each part of the programme.

    What do I get out of it?

    Apprenticeships can be demanding but they are very rewarding. Because Apprenticeships train you in the skills employers want, they give you choices in your career. When you’ve finished you can carry on working, maybe get promoted or go to higher education in a college or university. Research shows that apprentices earn, on average, over £100,000 more throughout their lifetime than other employees.

    Progress visits.

    Your Learning Consultant will conduct visits with you to discuss, confirm and record the activities undertaken during the period of review. At this visit you will agree actions and targets which will be completed on a Learner Review Record. Your Mentor / Manager will also be involved in these visits and this is the time to ensure that you are increasing your levels of competence and progressing towards the final achievement of your goals.

  • How do you do it?

    How is the training funded?

    The apprenticeship that your staff are undertaking is fully funded by the SFA (Skills Funding Agency). The SFA is a partner organisation of the Department for Business, Innovation and Skills and their job is to fund and regulate adult further education and skills training in England. Their mission is to ensure that people and business can access the skills training they need to succeed in playing their part in society and in growing England’s economy. They do this in the context of policy set by the Department for Business, Innovation and Skills and informed by the needs of businesses, communities and sector and industry bodies.

    The SFA invest £4 billion per year of public spending in colleges and training organisations, to fund training for adults in England. The skills training they fund enables people to do their jobs better, get new jobs, or progress in their careers.

    Roles and responsibilities.

    Eden Training Solutions offers the Learner and Employer advice and guidance throughout the duration of the programme: this section provides more details of the support offered.

    Learning Consultant

    Each Learner is assigned a personal Learning Consultant; visits will be arranged, as a minimum every 4 weeks. Evidence can be gathered electronically and visits can be conducted remotely over the telephone or by email. If required additional visits will be organised by the support team.

    Information advice & guidance.

    The Learner’s induction will be conducted by one of our Learning Consultants. It’s their job to welcome the Learner on board with the minimum fuss for both the Learner and your company. The Learning Consultant can guide the Learner and yourself through any necessary paperwork and answer any questions you may have.

    Workplace mentor.

    The Mentor is a member of your organisation assigned to support the Learner. They may be the Learner’s line manger, supervisor or other colleague who will be able to answer questions, provide witness statements, be involved in guided discussions with the Learning Consultant and provide access to product evidence.

  • What about learner loans?

    How to apply.

    Step one.

    So you’re interested in completing a course via an Advanced Learner Loan, please check out our courses to see if we have what you want and if the course is eligible for loan funding.

    If your course is eligible we’ll happily supply you with the learning and funding information letter. You’ll need this letter to complete the loan application because it will include the details of your course and how to apply. (You can’t apply without this)

    Step two.

    You have your letter, you can now apply online by clicking here.

    Once your application has been submitted you will then receive a letter confirming your loan and if you are eligible. If you are unable to apply online, you can apply by post using the application form.

    Proof of identity.

    A UK passport is the best proof of identity. If you don’t have a UK passport (or it has expired), send your birth or adoption certificate using the Birth or adoption certificate form.

    Supporting information.

    Use the ‘Evidence return form’ if you need to send extra information to support your application, e.g. proof of residency status.

    Advanced learner loan.


    New learners will be eligible for an Advanced Learner Loan if they are:

    • Aged 19 or older at the start of the qualification.
    • Choosing a course which is a level 3, 4, 5 or 6 qualification.
    • Choosing a course with an approved training provider in England.
    • Living in the UK on the first day of your course.

    If you’re not eligible above

    • You may qualify if you are a UK national, or someone with a settled status, but are living somewhere else in the European Economic Area (EEA).
    • You may qualify if you are an EU national, or a family member of one.
    • You may qualify if you have lived in the UK for at least 20 years.
    • You may qualify if you have lived in the UK for at least half of your life.
    • You may qualify if you are a refugee.
    • You may qualify if you are a migrant worker.
    • You may qualify if you are the child of a Swiss national.
    • You may qualify if you are the child of a Turkish worker.

    How much you’ll get.

    The amount of money you are eligible to receive on your course varies depending on:

    • The type of course.
    • The course fees.
    • The maximum loan available for your course.
    • The minimum loan is £300, and is paid directly to your training provider.

    How many loans can I get?

    If your course started on or after August 1st 2016, you can apply for up to 4 loans, and can have more than one at the same time. You are able to apply for a loan for the same level of course. This means you are able to get multiple loans for different courses of the same level.

    When will I pay back my loan?

    Repayments will start the April after the completion of your course.

    You pay back your loan (plus interest based on inflation rates) when you have finished your course and are earning more than £25,000 a year. Your repayments will stop if your income drops below £25,000 a year.

    How much will I repay?

    • Your annual repayment amount will be 9% of any income that you earn over £25,000.
    • Your employer will work out your repayments and take them out of your salary with your tax.
    • If you are self employed you will make repayments as part of your self assessment tax return.
    • For example, if you were to earn £25,000 a year, you have to pay back £30 a month
    • You can pay back your loan early without any extra charge.
    • If you leave your current course, you will be required to pay back your loan (plus interest based on the rate of inflation) however this will only be the amount paid to your training provider.

    Interest rates

    You pay interest rates from the time your first payment is made until your loan is paid back in full.

  • What is an apprenticeship?

    Programme components,

    QCF Units: Learners must complete set mandatory units and choose optional units towards an overall credit value. Learners will be observed and provide written / spoken evidence such as example of their work to appraisals from their manager to demonstrate their competency in these areas.

    Technical Certificates: The Technical Certificate is designed to provide additional industry knowledge based around legislation, concepts and theories . Technical Certificates are either multiple choice onscreen assessments or completed through a portfolio of evidence.

    Functional Skills: Learners will complete a period of learning and assessment that demonstrates their competency in Maths, English & ICT and onscreen assessments must also be completed.

    ERR National Outcomes You will further develop your knowledge and understanding of your Employee Rights and Responsibilities. This will include you understanding a range of employer and employee statutory rights and responsibilities under Employment Law and Health and Safety legislation, together with the responsibilities and duties of employers.

    Personal Learning & Thinking Skills (PLTS) This will further develop your skills around the following 6 key categories; Creative Thinking which will encourage generating and exploring ideas; Independent Enquiry which is a process of evaluating information and making reasoned decisions; Reflective Learning which is about evaluating your own strengths and limitations; Team Working which is you working confidently with others; Self-Management which is about how you organise and prioritise yourself and Effective Participation which is how you actively engage with issues that affect you and those around you.

  • What's the apprenticeship levy?

    The way the government funds Apprenticeships in England has changed. The government have introduced the Apprenticeship Levy on 6th April 2017. The levy requires all employers operating in the UK, with a pay bill over £3 million each year, to invest in Apprenticeships.

  • How do I know if I’m a levy payer?

    If your pay bill is over £3 million you are required to pay 0.5% into a levy pot which you can then spend on Apprenticeship training. You will then get a government allowance of £15,000 towards this and then a 10% top up on your final amount.

    The payments roll over month to month and if you haven’t spent what you’ve paid in within 24 months they will expire and your money will be lost.

    For example:

    • Annual wage bill £100,000,000.
    • 5% of this minus the government allowance of £15,000.
    • £100m x 0.5% = £500,000 – £15,000 = £485,000.
    • Remaining Levy £485,000.
    • The government then tops up your pot with 10%.
    • Final Levy pot would be £533,500.

    What if I’m not a levy payer.

    All other employers with a pay bill under £3 million are lucky enough to receive 90% of the funding for apprenticeships through a new co-investment payment scheme. The remaining 10% is contributed by the employer

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