Learner Complaints and Grievances

If you wish to complain or have a grievance with Eden-TS or any of its employees you should do one of the following:

Eden will deal with the complaint and forward to the appropriate person who will investigate and deal with the complaint within 2 weeks.

Following this:

  • The situation will be resolved and filed in complaints file.
  • If the situation unresolved – a complaint to be forwarded to Director of Systems for review. The Director will review all information before deciding what action is required and whether to uphold the complaint. Full feedback will be provided to all involved. If the customer feels that the decision is unreasonable or that process has not been followed they have the opportunity to appeal to the Founding Director within 21 days. The situation will be resolved and filed in complaints. 

Note: If you require independent advice, you can contact Skills Funding Agency on 0845 377 5000

The full Complaints & Compliments Procedure is available on request, get in touch on 0800 756 3985