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Customer Service Practitioner icon with gradient

Customer Service Practitioner

The Customer Service Practitioner standard will support apprentices who will influence the customer experience and improve their satisfaction with the organisation.

The core responsibility of a Customer Service Practitioner will be to provide a high-quality service to customers in line with their organisation’s standards, strategies and regulatory requirements.

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Business Administrator

The role of the business administrator contributes to the efficiency of an organisation with a focus on adding value.

The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. The role demonstrating strong communication skills and adopting a proactive approach to developing skills.

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Customer Service Specialist

A Customer Service Specialist will act as a referral point for dealing with complex or technical customer requests, complaints and queries.

This standard will provide them with the skills, knowledge and behaviours to become a referral point for dealing with complicated or ongoing customer problems.

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HR Support

HR Professionals in this role are typically working as part of the HR function delivering front line support to managers and employees.

This role is likely to include handling day to day queries and providing HR advice, using HR systems to keep records and working with the business on HR changes.

They will typically take ownership for providing advice to managers on a wide range of HR issues using company policy and current law.

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Digital Marketer

The primary role of a Digital Marketer is to define, design, build and implement digital campaigns across a variety of online and social media platforms to drive customer acquisition, customer engagement and customer retention.

A Digital Marketer will typically be working as part of a team, in which they will have responsibility for some of the straightforward elements of the overall marketing plan or campaign.

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Team Leader Supervisor

The Team Leader Supervisor will support and develop leaders and managers, whether they are new to the role and wish to take their first steps into professional management, or those already in a management role and wish to develop their theoretical understanding of management skills.

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Operations Departmental Manager

———————- Overview The role of an operations/departmental manager is to take responsibility for managing teams and / or projects along with responsibility for planning, delivering and achieving departmental goals and objectives. Programme Payments Small, Medium Employer (under £3m annual payroll) £35.00 per learner per month (5% employer contribution * 10 months = £350) + VAT…

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Improvement Practitioner

Improvement Practitioners can be found across all sectors and functions within organisations. They’re usually responsible for leading smaller projects or play a key support role in larger projects and programmes.

They tackle issues that require swift problem solving or re-occurring challenges that require in-depth analysis.

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Data Analyst

———————- Overview The primary role of a Data Analyst is to collect, organise and study data to provide business insight. Data Analysts are typically involved with managing, cleansing, abstracting, and aggregating data, and conducting a range of analytical studies on that data. The Data Analyst typically works across a variety of projects, providing technical data…

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HR Consultant Partner

———————- Overview This role could be called an HR Consultant or an HR Business Partner in different organisations. Individuals in this role will use their HR expertise to provide and lead the delivery of HR solutions to business challenges, together with tailored advice to the business in a number of HR areas, typically to mid-level…

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Supply Chain Warehouse Operative

———————- Overview Supply Chain Warehouse Operatives are required to safely use a range of equipment, machinery, and vehicles, as relevant to their role and setting. This could include mechanical racking systems, materials handling equipment (MHE) or forklift trucks.  Supply Chain Warehouse Operatives communicate with a wide range of people and customers and have a passion to meet customers’ expectations…

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Diploma in Sales & Marketing

———————- Overview Essential Skills The Skills for Business qualifications provide transferable skills, knowledge and understanding that can be applied in any business setting. While completing this qualification, learners will develop the knowledge, understanding and essential skills employers look for in their employees. These range from familiar ‘key skills’ such as team working, independent learning and…

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Diploma in Finance

———————- Overview Essential Skills The Skills for Business qualifications provide transferable skills, knowledge and understanding that can be applied in any business setting. While completing this qualification, learners may develop the knowledge, understanding and essential skills employers look for in employees. These range from familiar ‘key skills’ such as team working, independent learning and problem-solving…

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Diploma in Human Resources icon with gradient

Diploma in Human Resources

———————- Overview Essential Skills The Skills for Business qualifications provide transferable skills, knowledge and understanding that can be applied in any business setting. While completing this qualification, learners may develop the knowledge, understanding and essential skills employers look for in employees. These range from familiar ‘key skills’ such as team working, independent learning and problem-solving…

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Diploma in Information Technology

———————- Overview Essential Skills The Skills for Business qualifications provide transferable skills, knowledge and understanding that can be applied in any business setting. While completing this qualification, learners may develop the knowledge, understanding and essential skills employers look for in employees. These range from familiar ‘key skills’ such as team working, independent learning and problem-solving…

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Black History Month 2020

Black History Month 2020

This month we as a nation celebrate Black History Month. In the USA, Black History Month has been celebrated every February since 1970, it was not officially celebrated in the UK until 1987 when Akyaaba Addai-Sebo, the activist, organized it. At that time, he was the coordinator for special projects for the Greater London Council….

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Funding Your Tuition Fees and Future-Proofing For Your Loved Ones

Funding Your Tuition Fees and Future-Proofing For Your Loved Ones

Advanced learner loans – A Summary   If you are 19 or above, you could make use of the Advanced Learn Loan that is funded through the Students Loans Company. You can undertake approved qualifications from levels 3 to level 6 with a college or training provider to make use of the loan system which gives…

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World Mental Health Day – 10th October 2020

World Mental Health Day – 10th October 2020

World Mental Health Day 2020 is so important, it’s been a difficult year for us all, with months of lockdown, loss, and added stress, this has had a huge impact on our mental health and wellbeing. “According to research, with over 16,000 people, we know that more than half of adults (60%) and over two-thirds…

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How has Covid-19 affected job security?

How has Covid-19 affected job security?

Around 7.6 million jobs, or 24% of the UK workforce, are at the risk because of Covid-19 related lockdowns. People and places with the lowest incomes are the most vulnerable.  The effects of Covid-19 have seen a huge impact on economies around the world.   It was 23rd March 2020, that the UK went into a nationwide lockdown, to control the pandemic. This seems…

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