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Customer Service Practitioner Level 2 icon with gradient

Customer Service Practitioner Level 2

The Customer Service Practitioner standard will support apprentices who will influence the customer experience and improve their satisfaction with the organisation.

The core responsibility of a Customer Service Practitioner will be to provide a high-quality service to customers in line with their organisation’s standards, strategies and regulatory requirements.

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Business Administrator Level 3

The role of the business administrator contributes to the efficiency of an organisation with a focus on adding value.

The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. The role demonstrating strong communication skills and adopting a proactive approach to developing skills.

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Customer Service Specialist Level 4

A Customer Service Specialist will act as a referral point for dealing with complex or technical customer requests, complaints and queries.

This standard will provide them with the skills, knowledge and behaviours to become a referral point for dealing with complicated or ongoing customer problems.

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HR Support Level 3

HR Professionals in this role are typically working as part of the HR function delivering front line support to managers and employees.

This role is likely to include handling day to day queries and providing HR advice, using HR systems to keep records and working with the business on HR changes.

They will typically take ownership for providing advice to managers on a wide range of HR issues using company policy and current law.

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Digital Marketer Level 3

The primary role of a Digital Marketer is to define, design, build and implement digital campaigns across a variety of online and social media platforms to drive customer acquisition, customer engagement and customer retention.

A Digital Marketer will typically be working as part of a team, in which they will have responsibility for some of the straightforward elements of the overall marketing plan or campaign.

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Team Leader Supervisor Level 3

The Team Leader Supervisor will support and develop leaders and managers, whether they are new to the role and wish to take their first steps into professional management, or those already in a management role and wish to develop their theoretical understanding of management skills.

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Operations Departmental Manager Level 5 icon with gradient

Operations Departmental Manager Level 5

The role of an operations/departmental manager is to take responsibility for managing teams and / or projects along with responsibility for planning, delivering and achieving…

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Improvement Practitioner Level 4 icon with gradient

Improvement Practitioner Level 4

Improvement Practitioners can be found across all sectors and functions within organisations. They’re usually responsible for leading smaller projects or play a key support role in larger projects and programmes.

They tackle issues that require swift problem solving or re-occurring challenges that require in-depth analysis.

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Data Analyst Level 4

The primary role of a Data Analyst is to collect, organise and study data to provide business insight. Data Analysts are typically involved with managing,…

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HR Consultant Partner Level 5 icon with gradient

HR Consultant Partner Level 5

This role could be called an HR Consultant or an HR Business Partner in different organisations. Individuals in this role will use their HR expertise…

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Supply Chain Warehouse Operative Level 2

Supply Chain Warehouse Operatives are required to safely use a range of equipment, machinery, and vehicles, as relevant to their role and setting. This could include…

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Continuing to Train & Develop During Furlough

Continuing to Train & Develop During Furlough

Can furloughed employees start a new apprenticeship? Yes. By undertaking an Apprenticeship, the “apprentice” is not providing a “service” or “generating direct…

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Girl on the beach holding out her arms.
How to stay motivated!

How to stay motivated!

I wish I had your motivation. I just can’t get motivated. I don’t know how you manage to eat so well and train so hard….

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Two team members reviewing notes
Generating jobs & supporting business

Generating jobs & supporting business

There’s never been a better time to hire an apprentice. As lockdown eases and companies start to return to “normal”, it’s a harsh fact that…

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