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Customer Service Practitioner L2 icon with gradient

Customer Service Practitioner L2

The Customer Service Practitioner standard will support apprentices who will influence the customer experience and improve their satisfaction with the organisation.

The core responsibility of a Customer Service Practitioner will be to provide a high-quality service to customers in line with their organisation’s standards, strategies and regulatory requirements.

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Business Administrator L3 icon with gradient

Business Administrator L3

The role of the business administrator contributes to the efficiency of an organisation with a focus on adding value.

The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. The role demonstrating strong communication skills and adopting a proactive approach to developing skills.

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Customer Service Specialist L3 icon with gradient

Customer Service Specialist L3

A Customer Service Specialist will act as a referral point for dealing with complex or technical customer requests, complaints and queries.

This standard will provide them with the skills, knowledge and behaviours to become a referral point for dealing with complicated or ongoing customer problems.

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HR Support L3 icon with gradient

HR Support L3

HR Professionals in this role are typically working as part of the HR function delivering front line support to managers and employees.

This role is likely to include handling day to day queries and providing HR advice, using HR systems to keep records and working with the business on HR changes.

They will typically take ownership for providing advice to managers on a wide range of HR issues using company policy and current law.

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Digital Marketer L3 icon with gradient

Digital Marketer L3

The primary role of a Digital Marketer is to define, design, build and implement digital campaigns across a variety of online and social media platforms to drive customer acquisition, customer engagement and customer retention.

A Digital Marketer will typically be working as part of a team, in which they will have responsibility for some of the straightforward elements of the overall marketing plan or campaign.

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Team Leader Supervisor L3 icon with gradient

Team Leader Supervisor L3

The Team Leader Supervisor qualification is a robust, challenging and testing programmes, designed to help employers to develop an agile and professional workforce.

The apprenticeship standard develops leaders and managers, whether they are new to the role and wish to take their first steps into professional management, or for those already in a management role and wishing to develop their theoretical understanding of management skills.

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Operations Departmental Manager L5 icon with gradient

Operations Departmental Manager L5

———————————————————————————————————————————————————- Overview The role of an operations/departmental manager is to take responsibility for managing teams and / or projects along with responsibility for planning, delivering and achieving departmental goals and objectives. Programme Payments Small, Medium Employer (under £3m annual payroll) £35.00 per learner per month (5% employer contribution * 10 months = £350) + VAT…

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Data Analyst L4 icon with gradient

Data Analyst L4

———————————————————————————————————————————————————- Overview The primary role of a Data Analyst is to collect, organise and study data to provide business insight. Data Analysts are typically involved with managing, cleansing, abstracting, and aggregating data, and conducting a range of analytical studies on that data. The Data Analyst typically works across a variety of projects, providing technical data…

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HR Consultant Partner L5 icon with gradient

HR Consultant Partner L5

———————————————————————————————————————————————————- Overview This role could be called an HR Consultant or an HR Business Partner in different organisations. Individuals in this role will use their HR expertise to provide and lead the delivery of HR solutions to business challenges, together with tailored advice to the business in a number of HR areas, typically to mid-level…

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Sales & Marketing L3 icon with gradient

Sales & Marketing L3

———————————————————————————————————————————————————- Overview Essential Skills The Skills for Business qualifications provide transferable skills, knowledge and understanding that can be applied in any business setting. While completing this qualification, learners will develop the knowledge, understanding and essential skills employers look for in their employees. These range from familiar ‘key skills’ such as team working, independent learning and…

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Finance L3 icon with gradient

Finance L3

———————————————————————————————————————————————————- Overview Essential Skills The Skills for Business qualifications provide transferable skills, knowledge and understanding that can be applied in any business setting. While completing this qualification, learners may develop the knowledge, understanding and essential skills employers look for in employees. These range from familiar ‘key skills’ such as team working, independent learning and problem-solving…

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Human Resources L3 icon with gradient

Human Resources L3

———————————————————————————————————————————————————- Overview Essential Skills The Skills for Business qualifications provide transferable skills, knowledge and understanding that can be applied in any business setting. While completing this qualification, learners may develop the knowledge, understanding and essential skills employers look for in employees. These range from familiar ‘key skills’ such as team working, independent learning and problem-solving…

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Information Technology L3 icon with gradient

Information Technology L3

———————————————————————————————————————————————————- Overview Essential Skills The Skills for Business qualifications provide transferable skills, knowledge and understanding that can be applied in any business setting. While completing this qualification, learners may develop the knowledge, understanding and essential skills employers look for in employees. These range from familiar ‘key skills’ such as team working, independent learning and problem-solving…

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Payroll Administrator L3 icon with gradient

Payroll Administrator L3

Overview The Payroll Administrator will work within the HR or Finance function. In medium to large organisations, a Payroll Administrator may work as part of a team, often reporting to a team leader, supervisor, or manager. Enhance your payroll skills by joining our Payroll Administrator L3 programme, most suited to individuals with responsibility for the…

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Eden’s Remote Education Offer

Eden’s Remote Education Offer

Following the Prime Minister’s announcement on 4th January 2021 confirming a new national lockdown, Eden Training Solutions and our employers must ensure... Read More
Black History Month 2020

Black History Month 2020

This month we as a nation celebrate Black History Month. In the USA, Black History Month has been celebrated every February since... Read More