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    Customer Service Apprentice – STOCKSBRIDGE COMMUNITY LEISURE CENTRE – SHEFFIELD – S36 1EG Icon

    Customer Service Apprentice – STOCKSBRIDGE COMMUNITY LEISURE CENTRE – SHEFFIELD – S36 1EG

    • Type: Apprenticeship
    • Sector: Business
    • Level: 2
    • Vacancy length: 13 Months

    Company Name: Stocksbridge Community Leisure Centre

    Company Address

    Moorland Drive

    Sheffield

    S36 1EG

    Closing date: 19 Nov 2021

    Brief overview of the role: Stocksbridge Community Leisure centre are looking to take on a Customer Service Apprentice towork within their team and take on day to day duties as set out. For the right person, there is theopportunity to secure full-time employment and progress to higher level qualifications.

    Apprenticeship summary

    Working week: Days and shifts to be confirmed

    Total hours per week: 37.50

    Weekly wage: £161.25

    Expected duration: 13 months

    Possible start date: 22 Nov 2021

    Apprenticeship level: Intermediate Level Apprenticeship

    Reference number: VAC001769081

    Positions: 1 available

    About the Employer

    Stockbridge Leisure Centre Trust is the largest community run leisure centre in the area. We are here to help people live a fitter and healthier lifestyle – but also have fun! We have something for everyone with our range of activities and programmes. Whether wanting to keep fit, play a team sport, join a club, have a splash in one of our swimming pools or have a meeting along with a cup of tea and a snack, we offer everyone a warm welcome.

    Disability Confident

    Employer is not registered as Disability Confident.

    Vacancy description

    Main duties & responsibilities will include:

    • Provide a comprehensive range of reception duties within the Leisure Centre
    • Communicating with customers via telephone, email, and face to face
    • Building rapport and relationships with customers
    • Deliver excellent communication skills and customer service
    • Scanning, photocopying, faxing, filing and other general office duties
    • To attend any staff training sessions as required
    • Adopt a corporate and positive approach at all times
    • Booking in clients using the electronic booking system
    • Ensure that the reception area has a wide range of up to date information on display and thatadequate supplies of leaflets and literature are available within display areas
    • Go the extra mile to engage with customers and provide a suitable solution
    • Keep calm in a pressurised situation
    • To maintain strict confidentiality at all times

    Requirements and prospects

    Desired skills

    • Good communication skills – professional telephone manner
    • Good interpersonal skills
    • Organisational skills
    • IT skills

    Personal qualities

    • Enthusiastic approach and willingness to learn
    • Friendly welcoming demeanour
    • Methodical
    • Ability to work unsupervised using own initiative
    • Teamwork

    Desired qualifications

    GCSEs at grades A*-C/9-4 (or equivalent) in maths and English.

    Future prospects

    For the successful candidate there is ongoing employment upon completion of this apprenticeship.

    Things to consider

    Rota system which will involve working Saturday and Sunday

    Questions for candidates

    First question

    Why have you applied for the role?

    Second question

    How will you travel to work and how long will it take you?

    Training provider

    EDEN TRAINING SOLUTIONS LIMITED

    Contact
    Caitlyn Blakeway
    01709889868
    caitlynjoblakeway@eden-ts.com

    Training to be provided

    Level 2 Customer Service Practitioner apprenticeship standard, which includes:

    Level 1/2 functional skills in Maths and English (if required)

    End-Point Assessment (EPA)

    Full training will be provided.

    Apprenticeship standard

    Customer service practitioner

     

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