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    Apprentice Customer Service Practitioner – WHITTLESFORD VILLAGE SHOP & POST OFFICE, CAMBRIDGE CB22 4LT Icon

    Apprentice Customer Service Practitioner – WHITTLESFORD VILLAGE SHOP & POST OFFICE, CAMBRIDGE CB22 4LT

    • Type: Apprenticeship
    • Sector: Business
    • Level: 2
    • Vacancy length: 15 Months

    Company Name: Whittlesford Village Shop & Post Office, 1A High St, Whittlesford, Cambridge CB22 4LT

    Brief overview of the role: The Post Office has transformed over the years and it is not just paying benefits and licking stamps!!! Customer Service is of the utmost importance at our post office and if you feel you can fulfil this, then apply now and gain a qualification too!

    Closing date: 04 Dec 2020

    Apprenticeship summary

    Working week: You will be working a minimum of 30 hours per week (these hours can change due to the needs of the business, times and days to be confirmed).

    Total hours per week: 30 hrs per week

    Weekly wage: £124.50 per week

    Expected duration: 15 months

    Possible start date: 11 Dec 2020

    Apprenticeship level: Level 2 Apprenticeship

    Reference number: VAC001665835

    Positions: 1 available

    Vacancy description

    Brief description of responsibilities

    • Serving customers and businesses who now use the Post office for a variety of services
    • Letters and parcels
    • Banking and change facilities
    • Bill payments
    • Overseas money transfers
    • Holiday essentials passports and travel money card, holiday money and insurance
    • DVLA
    • Telephony and internet
    • Retail shop sales

    Requirements and prospects

    Desired skills

    • Ideally you will have previous experience in a similar environment or the confidence to be part of a busy team
    • You should have confident communication skills as will be dealing with a variety of people

    Personal qualities

    • We are looking for someone who likes dealing with people (face to face & over the telephone), can work in a team & has a very positive attitude
    • You must be honest, outgoing, enthusiastic, reliable and ultimately, very keen to learn and demonstrates a can-do attitude

    Desired qualifications

    • GCSEs at grades C/4 or above (or equivalent) in maths and English

    Future prospects

    • Level 3 Customer Service Specialist apprenticeship
    • Ongoing employment upon completion of the apprenticeship

    Training provider

    EDEN TRAINING SOLUTIONS LIMITED

    Contact

    Sally Baldwin
    07764966256
    sallybaldwin@eden-ts.com

    Training to be provided

    We are looking for someone who like to work whilst they learn and during the apprenticeship to you will complete:

    • Development of the required knowledge, skills and behaviours
    • Level 1 Functional Skills in maths and English
    • Employee Rights and Responsibilities (ERR)
    • Personal Learning and Thinking Skills (PLTS)
    • Gain valuable workplace experience
    • End-Point Assessment (EPA)

    Apprenticeship standard: Customer Service Practitioner – Level 2

    Other vacancies you might be interested in

    There are no related vacancies available.

    Important information and digital resource

    There are no resources available for this course/vacancy.

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