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    Apprentice Customer Service Practitioner – CAMBRIDGE WHITTLEFORD VILLAGE SHOP & PO – CAMBRIDGE, CB22 4LT Icon

    Apprentice Customer Service Practitioner – CAMBRIDGE WHITTLEFORD VILLAGE SHOP & PO – CAMBRIDGE, CB22 4LT

    • Type: Apprenticeship
    • Sector: Business
    • Level: 2
    • Vacancy length: 13 Months

    Company Name: Whittlesford Post Office

    Company Address:
    1A High Street
    Whittlesford
    Cambridge
    CB22 4LT

    Brief overview of the role: The Whittlesford village shop is a very busy combined Post Office and general store. As well as Post Office services, the shop has lots to offer – newsagent, lotto, groceries, flowers, cards, and gifts. With this in mind we are looking for an enthusiastic Customer Service Apprentice to join our team. If you want to earn as you learn then apply!

    Closing date: 24 Jul 2021

    Apprenticeship summary

    Working week: Days and shifts to be confirmed

    Total hours per week: 16.00

    Weekly wage: £68.80

    Expected duration: 13 months

    Possible start date: 27 Jul 2021

    Apprenticeship level: 2

    Reference number: VAC001703398

    Positions: 1 available

    About the Employer

    https://www.postoffice.co.uk/branch-finder/1531131/whittlesford

    We encourage customers to support your high street by visiting local businesses and your local Post Office. As you do so, please remember to consider social distancing and where possible remain two metres apart while in and around our branches.

    Our postmasters and their teams have been working hard to remain open for you, and we appreciate your patience as we ensure our branches are safe for all. Please continue to be kind, respectful and supportive to ensure our colleagues also feel safe and protected at work.

    Vacancy description

    The role will include but not limited to:

    • Serving customers in the shop
    • Shelf filling and stock control in the shop
    • Serving customers and businesses who now use the Post office for a variety of services
    • Letters and parcels
    • Banking and change facilities, customers can now withdraw and deposit monies in all the major high street banks, and bill payments
    • Overseas money transfers
    • Holiday essentials passports and travel money card, holiday money and insurance
    • DVLA
    • Telephony and internet
    • Retail shop sales

    Requirements and prospects

    Desired skills

    • Ideally you will have previous experience in a similar environment or the confidence to be part of a busy team
    • Confident communication skills as will be dealing with a variety of people

    Personal qualities

    • We are looking for someone who likes dealing with people (face to face & over the telephone), can work in a team & has a very positive attitude
    • You must be honest, outgoing, enthusiastic, reliable, and ultimately, very keen to learn and a can-do attitude

    Desired qualifications

    GCSEs at grades C/4 or above (or equivalent) in maths and English.

    Future prospects

    Ongoing employment upon completion of this apprenticeship.

    Training provider:

    EDEN TRAINING SOLUTIONS LIMITED

    Contact:
    Sally Baldwin
    07764966256
    sallybaldwin@eden-ts.com

    Training to be provided

    • Customer Service Practitioner Level 2 Apprenticeship Standard
    • Level 2 Functional Skills in maths and English
    • Gain valuable workplace experience
    • End-Point Assessment (EPA)

    Apprenticeship standard: Customer Service Practitioner – L2

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