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    Facilities Services Operative – L2 Icon

    Facilities Services Operative – L2

    • Qualification Type: Apprenticeship
    • Level: 2
    • Course Duration: 13 Months
    • Course Value: £3,000

    Overview

    A Facilities Services Operative is a broad description of someone who provides facilities services support to customers and facilities management (FM) departments

    This may include services such as security, supporting hard Facilities Management functions; eg, maintenance and engineering, and Soft functions; eg, cleaning, catering, front-of-house logistics, post-room services and portering.

    The learner must achieve the following mandatory qualification as a component elements of the Facilities Services Operative L2 Apprenticeship prior to Gateway.

    • The Institute of Workplace and Facilities Management (IWFM) Level 2 Certificate in Facilities Services Principles

    Technical Knowledge & Skills

    • Support the delivery of the responsibilities of the Facilities Services function in complying with health and safety and other legislation and organizational policies and procedures
    • Address FM-related risks, hazards, and threats to people, property and premises
    • Provide customer service to internal and external customers to ensure the effective delivery of a range of facilities services
    • Support good sustainable practice in Facilities Management
    • Maintain soft and hard related Facilities Management services
    • Gather Facilities Management-related information for continuous improvement purposes
    • Deliver front-of-house services
    • Maintain and develop competence in the Facilities Management industry/sector
    • Support the delivery of Facilities Management projects

    Underpinning Skills, Attitudes and Behaviours

    • Customer focus
    • Team working
    • Personal effectiveness
    • Attention to detail
    • Honesty
    • Adaptability

    Programme Payments

    Non-Levy Employer (SME)
    5% employer contribution = £150 + VAT

    Levy Employer
    On Programme: £184.62 per learner per month * 13 months = £2,800 (80%)
    End Point Assessment: £600 (20%)
    Total Cost = £3,000

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