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    Customer Service Practitioner L2 Icon

    Customer Service Practitioner L2

    • Qualification Type: Apprenticeship
    • Level: 2
    • Course Duration: 13 Months
    • Course Value: £3500

    Overview

    The Customer Service Practitioner standard will support apprentices who will influence the customer experience and improve their satisfaction with the organisation.

    The core responsibility of a Customer Service Practitioner will be to provide a high-quality service to customers in line with their organisation’s standards, strategies and regulatory requirements.

    Programme Payments

    Small, Medium Employer (under £3m annual payroll)

    • £17.50 per learner per month (5% employer contribution over 10 months = £175) + VAT 

    Levy Employer (over £3m annual payroll)

    • On Programme: £215.38 per learner per month * 13 months = £2,800 (80%) 
    • End Point Assessment: £700 (20%) 
    • Total Cost = £3,500 

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