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    Customer Service Specialist L3 Icon

    Customer Service Specialist L3

    • Qualification Type: Apprenticeship
    • Level: 3
    • Course Duration: 13 Weeks
    • Course Value: £4000

    Overview

    A Customer Service Specialist will act as a referral point for dealing with complex or technical customer requests, complaints and queries.

    This standard will provide them with the skills, knowledge and behaviours to become a referral point for dealing with complicated or ongoing customer problems.

    Programme Payments

    Small, Medium Employer (under £3m annual payroll)

    • £20 per learner per month (5% employer contribution over 10 months = £200) + VAT 

    Levy Employer (over £3m annual payroll)

    • On Programme: £246.15 per learner per month * 13 months = £3,200 (80%) 
    • End Point Assessment: £800 (20%) 
    • Total Cost = £4,000 

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