the driving force in training provision

Customer Service

Customer Service Apprenticeship

The NVQ in Customer Service is a nationally recognised programme, designed by employers to meet the needs of today's businesses. You can tailor-make your own NVQ, allowing you to focus on and develop the Customer Service skills that you use most often.

Certificate in Customer Service (Level 2)

To achieve a Level 2 NVQ Certificate in Customer Service, candidates must achieve 28 credits; 8 credits from the mandatory units and 20 credits from optional units. Learners must select at least 1 unit from each optional group. A minimum of 11 credits from optional units must be at Level 2.

Technical Certificate
Level 2 Certificate in Customer Service

Key Skills
Communication Level 1
Application of Number Level 1

Diploma in Customer Service (level 3)

To achieve a full Level 3 Diploma NVQ in Customer Service, candidates must achieve 42 credits; 12 credits from the mandatory units and 30 credits from optional units. Learners must select at least 1 unit from each optional group. A minimum of 10 credits from the optional units must be achieved at level 3.

Technical Certificate
Level 3 Certificate in Customer Service

Functional Skills / Key Skills
Communication Level 2
Application of Number Level 2