business administration 2

This qualification will suit you if you are in a junior role and want to develop your skills to
become a future team leader or business manager. You’ll need practical knowledge of complex
administrative support tasks, perhaps supporting meetings and events or storing and retrieving
information.

Programme Outputs

  • Industry Recognised Apprenticeship Standard.
  • Functional Skills in Maths and English.
  • Personal Development, Behaviour and Wellbeing.

When signing up to this programme, you and your colleagues will have access to a selection of online courses. Some of these include:

  • Time Management.
  • Stress Management.
  • Project Management.
  • Twitter for Business.
  • Presentation Skills.
  • Customer Services.
  • Effective Delegation.
  • Social Media Training for Business.
  • Data Protection in the Workplace.
  • Equality, Diversity and Discrimination.
  • Conflict Resolution in the Workplace.
  • Emergency First Aid at Work (Refresher).
  • Display Screen Equipment Awareness.
  • Basic Fire Safety Training.

business administrator 3

This course is suitable for anybody working in small and large businesses alike; from the public
and private sectors to the charitable sector. You can be working independently or as part of a
team and be involved in developing, implementing, maintaining and improving administrative
services. As a business administrator you will develop key skills and behaviours to support
your own progression towards management responsibilities.

Programme Outputs

  • Industry Recognised Apprenticeship Standard.
  • Functional Skills in Maths and English.
  • Personal Development, Behaviour and Wellbeing.

When signing up to this programme, you and your colleagues will have access to a selection of online courses. Some of these include:

  • Time Management.
  • Stress Management.
  • Project Management.
  • Twitter for Business.
  • Presentation Skills.
  • Customer Services.
  • Effective Delegation.
  • Social Media Training for Business.
  • Data Protection in the Workplace.
  • Equality, Diversity and Discrimination.
  • Conflict Resolution in the Workplace.
  • Emergency First Aid at Work (Refresher).
  • Display Screen Equipment Awareness.
  • Basic Fire Safety Training.

customer service practitioner 2

Anybody who works in a role delivering products and services to customers. Your core responsibilities should include providing a quality service to customers which can be delivered from the workplace, digitally, or through going out into the customer’s own locality. Your job role influences the customer experience and their satisfaction with the organisation. Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.

Programme Outputs

  • Industry Recognised Apprenticeship Standard.
  • Functional Skills in Maths and English.
  • Personal Development, Behaviour and Wellbeing.

When signing up to this programme, you and your colleagues will have access to a selection of
online courses. Some of these include:

  • Health and Safety – ICT.
  • Health and Safety for Managers.
  • Working Safely.
  • Facebook For Business.
  • LinkedIn For Business.
  • Marketing – Digital Marketing.
  • SEO Training for Business.
  • An Introduction to Conflict Management.
  • Conflict Resolution in the Workplace.
  • Appraisal Skills.
  • Equality and Diversity.
  • Disciplinary Procedure.
  • Customer Service – Reception.
  • Negotiation Skills.

customer service specialist 3

This qualification is suitable for anybody who deals with direct customer support within all sectors and organisation types. You are a promoter of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. You gather and analyse data and customer information that influences change and improvements in service, utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies.

Programme Outputs

  • Industry Recognised Apprenticeship Standard.
  • Functional Skills in Maths and English.
  • Personal Development, Behaviour and Wellbeing.

When signing up to this programme, you and your colleagues will have access to a selection of
online courses. Some of these include:

  • Health and Safety – ICT.
  • Health and Safety for Managers.
  • Working Safely.
  • Facebook For Business.
  • LinkedIn For Business.
  • Marketing – Digital Marketing.
  • SEO Training for Business.
  • An Introduction to Conflict Management.
  • Conflict Resolution in the Workplace.
  • Appraisal Skills.
  • Equality and Diversity.
  • Disciplinary Procedure.
  • Customer Service – Reception.
  • Negotiation Skills.

team leader supervisor 3

A Team Leader/Supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. You will provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or voluntary sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.

Programme Outputs

  • Industry Recognised Apprenticeship Standard.
  • Functional Skills in Maths and English.
  • Personal Development, Behaviour and Wellbeing.

When signing up to this programme, you and your colleagues will have access to a selection of
online courses. Some of these include:

  • Leadership Skills.
  • Project Management.
  • Effective Delegation.
  • COSHH.
  • Fire Marshall.
  • Fire Extinguisher.
  • Manual Handling.
  • Conflict Resolution in the Workplace.
  • Display Screen Equipment Awareness.
  • Basic Fire Safety Awareness.
  • Emergency First Aid at Work – (Refresher).
  • Disciplinary Procedure.
  • Negation Skills.
  • Presentation Skills.

operations departmental manager 5

This is suitable for anybody who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. You will be accountable to a more senior manager or business owner. Working in the private, public or voluntary sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities you hold may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

Programme Outputs

  • Industry Recognised Apprenticeship Standard.
  • Personal Development, Behaviour and Wellbeing.

When signing up to this programme, you and your colleagues will have access to a selection of online courses. Some of these include:

  • Time Management.
  • Stress Management.
  • Project Management.
  • Negotiation Skills.
  • Effective Delegation.
  • Working Safety.
  • Customer Services.
  • Social Media Training for Business.
  • Data Protection in the Workplace.
  • Equality, Diversity and Discrimination.
  • Conflict Resolution in the Workplace.
  • Facebook for Business.
  • Display Screen Equipment Awareness.
  • Basic Fire Safety Training.

senior leader 7

This is suitable for someone who has senior management responsibility, this can include formal governance/director responsibilities. You will; be responsible for direction and vision, providing a clear sense of purpose and driving strategic intent. You will consider market trends and environmental influences, identifying longer-term opportunities and risks. You are responsible for developing ethical, innovative and supportive cultures with the ability to deliver results You are a role model, with responsibility for those in senior positions and those responsible for significant organisational budgets.

Programme Outputs

  • Industry Recognised Apprenticeship Standard.
  • Personal Development, Behaviour and Wellbeing.

When signing up to this programme, you and your colleagues will have access to a selection of online courses. Some of these include:

  • Time Management.
  • Stress Management.
  • Project Management.
  • Negotiation Skills.
  • Effective Delegation.
  • Working Safety.
  • Customer Services.
  • Social Media Training for Business.
  • Data Protection in the Workplace.
  • Equality, Diversity and Discrimination.
  • Conflict Resolution in the Workplace.
  • Facebook for Business.
  • Display Screen Equipment Awareness.
  • Basic Fire Safety Training.
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